Last night, I did something I haven't done for quite a while--I took a long, mostly aimless walk downtown. A lot has happened in just the last several months. I was at the Milwaukee Public Market a little over a year ago, but it looks like many stores have turned over. The new organic neighbor, goodharvest, looks promising. I see that El Rey will be opening a taqueria at the Public Market, which is good news indeed (if it weren't for the Market's limited hours and inconvenient--at least to me--location, it would be great news). If you haven't had the authentic experience at one of the El Rey grocery stores, you haven't lived. How authentic? The last couple times I went to the 35th & Burnham location, I was having a hard time communicating with the servers due to the language barrier, which kind of made the experience a little too authentic for my taste. The workers are unbelievably efficient, probably each getting as much work done as ten Anglos would, but there's no system. Presumably these things won't happen in the version offered to the Public Market audience.
I'd been told that the Third Ward location was the "least like a Starbucks", but I can't say I quite agree. I'm not even quite sure what that's supposed to mean, but if it's supposed to mean the best, I wouldn't agree. (In terms of atmosphere, I'd say the Mequon Starbucks is the best; in terms of drink quality, the Whitefish Bay location.) I don't know that there's a cause-effect relationship, but the best Starbucks are the ones that have the Mastrena. I think, on some level, the company knows at which locations the new machines will go to best use and is deploying them accordingly.
Darleen,
I used to care. I used to be the one partners would turn to when they were feeling jaded and used. I used to lead my shifts from a position of teamwork and pride in what we were doing. And it worked out beautifully when upper management were leading from the same place.
Around the 2005-2006 timeframe, a cultural shift came about, at least in my region. Upper management began leading from a place of ego and "Cover Your Ass" micromanagement. Passion and dedication became passe, replaced by daily phone calls, email followup, corporate doublespeak and, above all, speed of service.