An e-mail from a friend and fellow blogger related the following positive experience at the Glendale Panera location:
Hey I had a fantastic experience tonight. I was craving Panera (after
having had the Mediterranean Veggie sandwich at a corporate event this
week, I wanted another one- that's the point, I think) so I stopped at
the Bayshore location. I didn't get there until about 8:30 or so. I
ordered "for here" and sat down to eat and work on a small project. The
staff was friendly and helpful. So, I'm in my own little universe,
really enjoying the sandwich, and at a little before 9 a lady starts
quietly putting chairs up on a table near me. I asked her, "Oh, you
close at 9?" and she said, without any kind of annoyance or anything,
"Oh, we actually closed at 8:30!" I thought, now that's customer
service! Some places will try to rush you out a half hour BEFORE the
scheduled closing time. They will definitely get more of my business.
After reading this glowing recommendation, I had to check the place out (indeed, I'd only ever been in here once before, despite its location two blocks from where I basically live three months out of the year). I'd particuarly wanted to investigate the new coffee offerings. I wish I could echo her remarks about the food, but I can't. The Mediterranean Veggie sandwich was tiny and cost $5.39 plus tax. Since I don't eat chips, the only suitable side options were an apple or bread, which turned out to be about a 6" length of French baguette.
I can, however, verify that the coffee seems to be worlds better than before the launch of the new drip coffee program. I tried both the light roast and dark roast, and preferred the light roast. Having ordered a medium (apparently, they're able to co-opt "Grande") in a mug for here ($1.75 plus tax), I received a 10 oz. or so mug. You are able to refill to your heart's desire at the self-serve coffee station. On each coffee dispenser, the time of brewing is written in magic marker.
I find it notable--even kind of symbolic, perhaps--that it's almost impossible to access Panera on foot, and that ingress and egress are awkward even by car. The store "faces" the interior courtyard parking lot. The piped-in jazz music, like that heard outdoors at nearby Bayshore, firmly locates the cafe in the flourscape, made up of (mostly) white people and their fascination with overpriced bread and pasta.